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Privacy policy

Our website is https://www.opulenceofengland.co.uk. Please read this privacy notice carefully as it will help you understand what Opulence ("we", "us", "our") do with the information that we collect. 

We may collect and process the following data about you:

  • Information you give us voluntarily. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for an experience, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, date of birth, e-mail address and phone number, financial and credit card information and other personal information.

With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including your IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time);

  • experiences you viewed or searched for; and

  • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources:

  • We may receive information about you if you use any other websites we operate or any other services we provide. We may also work with third parties (for example, business partners, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Use of personal information:

  • Opulence processes personal information collected via this website for the purposes of dealing with your enquiry, providing booking services for our experiences, tailoring our services to your requirements and preferences.

 

Disclosures:

  • Opulence will not sell this information or pass it on to any third parties under any circumstance.

 

Security: 

  • Opulence is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

  • Your personal data is stored in electronic and physical records maintained by us and our service providers. By submitting your personal data, you agree that we may transfer, store or process your personal data.

  • We take reasonable and appropriate measures to protect personal information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information.

Duration: 

  • Opulence will keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

Use of Cookies on this website:

  • Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. Our site is not intended for children and we do not knowingly collect data relating to children.

  • A cookie is a small file, typically of letters and numbers, downloaded onto a device such as a computer when a user accesses certain websites. Cookies allow a website to recognise a users device.

  • Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.

  • Session cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security or to facilitate the use of webmail. These session cookies expire after a browser session so would not be stored longer term.

  • Persistent cookies are stored on a user’s device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users preferences and choices when using a site or target advertising.

  • First and third party cookies is when a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user – the website displayed in the URL window. Third-party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third-party cookie.

  • Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Consent 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Last updated October 2022.

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